Woe be to any company that puts anyone but the customer at the center of its strategy. It is now quite clear how much The Walt Disney Company is struggling. It is also clear that part of the problem is a fundamental disconnect between the Company and enough of its customers to be of material concern. I wrote a detailed article toward the end of 2019, warning that Disney's LucasFilm's division risked much by going a direction its existing customers didn't want to follow. Many