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Disney in Denial; Part 4; Disney's Declining Customer Engagement
This is the fourth in a series of posts regarding missteps taken by The Walt Disney Company. You can navigate to Part 3 here. Customer...
Jun 30, 20233 min read


Disney in Denial; Part 3; Swapping Customers is Mission Impossible
This is the third in a series of posts regarding missteps taken by The Walt Disney Company. You can navigate to Part 2 here. The way Bob...
Jun 28, 20232 min read


Disney in Denial; Part 2: Lucasfilm Devalues its Customers
This is the second in a series of posts regarding missteps taken by The Walt Disney Company. You can navigate to Part 1 here. Fifteen...
Jun 27, 20233 min read


Disney in Denial; Part 1: Introduction
Imagine if The Walt Disney Company announced its intent to reshape its princess movies. Its research had shown it would be better to...
Jun 26, 20232 min read
What is so hard about respecting your customers?
What is it about respecting one's customers that some companies are finding to be so difficult? Bud Light's first ad since March shows...
Jun 23, 20231 min read
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