Are your customer metrics misleading you?
Are you measuring your organization's success by the right set of customer metrics? Unless you know their impact on achieving your main...
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People Don’t Necessarily Spend Less as They Age
It’s conventional wisdom that as people age, they spend less. The impression has been formed by charts like the one below based on data...
Do you know how much your customers are worth?
Companies often say their customers are their most important asset. Peter Drucker, one of history’s most influential business thinkers,...
Artificial Intelligence: Already Going Beyond the Vision of its Creators
I've been researching AI for an upcoming keynote address I'm delivering. I've now read several articles about a combination of AI...
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